Because specific rescan procedures may vary by manufacturer, we’ve provided links below to the online support pages of many popular brands.

Why must I rescan my TV?

You must rescan your TV only if it is connected to an over-the-air antenna on March 13, 2020. NBC12 is changing frequencies on that date, and you will need to rescan in order to receive our signal.

What happens if I don’t rescan on March 13, 2020?

You will not see NBC12 on your TVs that are connected to an antenna.

What if I scan before March 13, 2020?

No harm, but you also will not pick up our new frequency. That’s why we’re asking everyone to scan on March 13, 2020.

Why doesn’t this affect televisions connected to cable, satellite or streaming?

Because these services are provided through means other than with an over-the-air antenna.

What if I rescan and I cannot see NBC12?

Wait a bit. Consult your TV instruction manual and try again.

I can’t find my TV instruction manual, what do I do?

We suggest going online to your manufacturer’s website. They frequently offer downloads of instruction manuals.

Who else can help me?

You might call your TV manufacturer or contact the retailer from which you purchased your TV.

Will you still be Channel 12?

Yes. Technically, it is only the “radio frequency” that is changing – this is what your television looks for when using an antenna. Your television will continue to identify us as "WWBT" or "channel 12" to you.

Is this happening to other stations?

Yes. Before 2020 is over, hundreds of television stations across the country are changing frequencies, which will require viewers to go through the same process to view them.

Will I need to rescan to see your subchannels like Me-TV?

Yes, you will need to rescan in order to continue watching our subchannels Me-TV (12.2), Circle (12.3), and Court TV Mystery (12.4). 

Why are stations like NBC12 changing their frequencies?

We are required by law (and the Federal Communications Commission) to change our frequency. Our country’s entire “frequency spectrum” is being realigned to provide more efficient use of the airwaves. Over the course of the next five years, more than 1,000 U.S. television stations will change their frequencies.

Why use an antenna to watch TV?

An over-the-air TV antenna is a way to enjoy NBC12 for free. Over-the-air reception offers the best picture possible because it is delivered directly from NBC12 to you. Most electronics retailers sell inexpensive antennas.

Help! I’m lost! What do I do?

You can email us at programming@nbc12.com or call our helpline at 804-230-7004 for assistance. Reach out to us. Please understand that due to the volume of calls, you may have to leave a message. We will get back to you.