On March 13, 2020, NBC12 is making a change to our transmitter signal. This change will affect anyone who receives our signal with a TV antenna. If you receive NBC12 over the air using an antenna, you will be required to re-scan your TV's channel receiver in order to find us.
Anyone receiving NBC12 on an antenna WILL lose the signal to NBC12 on March 13, 2020 until this simple re-scan is performed.
Follow These Simple Steps to Rescan Your TV
If your television is not digital, but you have a digital set-top box, refer to your set-top box product manual to learn how to add channels.
Because specific rescan procedures may vary by manufacturer, we’ve provided links below to the online support pages of many popular brands.
You must rescan your TV only if it is connected to an over-the-air antenna on March 13, 2020. NBC12 is changing frequencies on that date, and you will need to rescan in order to receive our signal.
You will not see NBC12 on your TVs that are connected to an antenna.
No harm, but you also will not pick up our new frequency. That’s why we’re asking everyone to scan on March 13, 2020.
Because these services are provided through means other than with an over-the-air antenna.
Wait a bit. Consult your TV instruction manual and try again.
We suggest going online to your manufacturer’s website. They frequently offer downloads of instruction manuals.
You might call your TV manufacturer or contact the retailer from which you purchased your TV.
Yes. Technically, it is only the “radio frequency” that is changing – this is what your television looks for when using an antenna. Your television will continue to identify us as "WWBT" or "channel 12" to you.
Yes. Before 2020 is over, hundreds of television stations across the country are changing frequencies, which will require viewers to go through the same process to view them.
Yes, you will need to rescan in order to continue watching our subchannels Me-TV (12.2), Circle (12.3), and Court TV Mystery (12.4).
We are required by law (and the Federal Communications Commission) to change our frequency. Our country’s entire “frequency spectrum” is being realigned to provide more efficient use of the airwaves. Over the course of the next five years, more than 1,000 U.S. television stations will change their frequencies.
An over-the-air TV antenna is a way to enjoy NBC12 for free. Over-the-air reception offers the best picture possible because it is delivered directly from NBC12 to you. Most electronics retailers sell inexpensive antennas.
You can email us at email@example.com or call our helpline at 804-230-7004 for assistance. Reach out to us. Please understand that due to the volume of calls, you may have to leave a message. We will get back to you.