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Live Nation® Concert Cash® FAQs

FAQs

 


 

What is the Live Nation Concert Cash Code and how does it work?

The Live Nation® Concert Cash® code (“Code”) is redeemable only on livenation.com/concertcash. The Code is a one-time use only promo code good toward dollars-off final ticket purchase for a select Live Nation produced and promoted concert at a participating Live Nation owned or operated venue in the United States ticketed on livenation.com, based on availability under this program; or dollars-off select merchandise sold at the Musictoday online superstore. Code cannot be sold or bought. Void if sold or exchanged for compensation. Any unused value will be forfeited. Code Terms of Use apply. See Code Terms of Use for maximum Codes allowed per transaction and Code expiration dates.

Can I use my Code on any event listed on Livenation.com?

Codes cannot be used toward VIP Nation®, TicketsNow® or events not ticketed by Live Nation, fan clubs, ticket packages, gift cards, Credits or shipping charges. Exclusions may apply to TM+, Platinum, Fan-to-Fan Resale, TicketExchange by Ticketmaster™, and tickets not sold directly by Live Nation. 

Where do I redeem my Code once I’m on the code redemption site?

For Concert Tickets, select your preferred venue, event and ticket locations. Once you cart your preferred tickets, enter your Code in the ‘Promo Code’ field on the Payment Page.

For Artist Merchandise, select your preferred artist and start shopping. Once you cart your preferred items, enter your Code to apply to your merchandise purchase balance in the ‘Promotional Code’ Box.

What does it mean if the concert I want to see isn't listed on the www.livenation.com/concertcash redemption website or if the event states 'unavailable'?

If the concert you want to attend is not listed or states ‘unavailable’ it is because it is not a participating concert or the concert is sold out.

Please check the website frequently during the season to learn about the latest updates as events are added. 

I went to LiveNation.com but couldn’t find the Concert Cash page. Where can I find it?

To access the Live Nation Concert Cash page, enter: www.livenation.com/concertcash into your browser. You cannot access the Code redemption page directly from the Live Nation homepage.

How can I purchase a Live Nation Concert Cash Code?

Live Nation Concert Cash Codes are not available for sale. 

How long is my Code valid?

See Code Terms of Use for maximum Codes allowed per transaction and Code expiration dates.

My Live Nation Concert Cash Code was lost or stolen. What do I do now?

Unfortunately, lost or stolen Codes cannot be replaced.

My event was cancelled. How do I get my Live Nation Concert Cash Code back?

We regret any inconvenience this may have caused you.

If you have an existing order, you can Chat with us or Send us an email. Email and Chat support is available Monday - Sunday 9am – 9pm ET. 

Go HERE or simply follow these steps:

Sign into your Ticketmaster account
Click My Tickets
Click “Contact Us” found at the bottom right of your screen.
Choose your option:
Chat with us
Send us an email


If you don’t have an existing order, please contact promoteam@livenation.com and provide the Concert Cash code used.

How close to the date of the event am I able to redeem my Live Nation Concert Cash Code?

You may redeem your Code no later than 72 hours prior to the show, depending on inventory.

Can I request that my tickets be available for pick up at will call?

Yes, if it is an option offered at the venue and selected event.

I never received an email confirming that my tickets will be held at Will Call. Can you resend it?

If you haven’t received your email ticket confirmation, please check to make sure that it didn’t end up in your Bulk Mail folder.  If you still don’t see it, you can Chat with us or Send us an email. Email and Chat support is available Monday - Sunday 9am – 9pm ET.

Go HERE or simply follow these steps:

Sign into your Ticketmaster account
Click My Tickets
Click “Contact Us” found at the bottom right of your screen.
Choose your option:
Chat with us
Send us an email

Can I redeem my Live Nation Concert Cash Code at the venue or via mail?

Codes may only be redeemed online.

I printed my tickets and now have lost them. May I reprint my tickets?


If you have any questions regarding your tickets, you can Chat with us or Send us an email. Email and Chat support is available Monday - Sunday 9am – 9pm ET.

Go HERE or simply follow these steps:

Sign into your Ticketmaster account
Click My Tickets
Click “Contact Us” found at the bottom right of your screen.
Choose your option:
Chat with us
Send us an email

Can I use my Live Nation Concert Cash Code for reserved seating?

You can use your Code towards final ticket purchase for all applicable shows at the select Live Nation venues for this program. Dollars-off final ticket purchase will be identified after you enter your valid promo Code.

Are there any additional fees associated with the Live Nation Concert Cash Code?

There may be additional service and parking fees charged for each ticket and shipping charges for merchandise orders. The Code cannot be applied to shipping charges toward merchandise purchases.          

Can I redeem multiple Live Nation Concert Cash Codes at the same time?

A Code can be used only once. See Code Terms of Use for maximum Codes allowed per transaction and Code expiration dates.

Can I use my Concert Cash Code for multiple merchandise purchases?

Yes, you may use your Code at the Musictoday store. Select your preferred merchandise items and put in the cart and check out.  Enter your Live Nation Concert Cash Code in the ‘Promotional Code’ field at check out to take dollars-off your entire purchase.  Please note Code cannot be applied to shipping charges.  For questions about merchandise, please visit http://www.shop.musictoday.com/.

I haven’t received my merchandise order, how do I check on the status?

To check the status of a merchandise order, please visit http://www.musictoday.com/ or email storesupportemail@incontactemail.com or call (434)244-7200.