Friendly Fires Privacy Policy

This Privacy Policy describes the basis on which we collect, use and disclose any personal data we collect from you or that is provided to us.

Please read this Privacy Policy carefully.

Information We May Collect From You

We may collect and process the following data about you:

·         Information you give us. You may give us information about you by filling in forms on the website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register for a pre-sale or apply for a ballot. The information you give us may include your name, address, e-mail address and phone number.

·         Information we may collect about you. We and our third party partners may automatically collect information about you as you browse our website, which may include technical information, such as the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and device type, average time spend on our website, pages viewed, information accessed.

·         Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, ticket agents, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

We and our third party partners use cookies and other technologies such as web beacons to keep track of your visits and preferences. For more information about the cookies on this Website see the Cookies Policy.

In some of our email messages, we use “click-through URLs” or pixel tags to determine whether the email has been opened and to measure the effectiveness of our communications.  This data may also be used to gauge your interest in particular topics, so we can deliver a more relevant, personal and convenient user-experience.

How We Use Your Information

We use information held about you in the following ways:

·         Information you give to us. We will use this information:

·         to provide you and allow our partner to provide you with the information, products and services that you request from us;

·         to provide you with information about other events that we think you might be interested in;

·         to provide you, or permit our partners or selected third parties to provide you, with information about similar events, artists or products we think might interest you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tell us;

·         to notify you about changes to our service;

·         to ensure that content from our site is presented in the most effective manner for you and for your computer.

·         Information we collect about you. We will use this information and provide it to our site partner:

·         to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

·         to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

·         as part of our efforts to keep our site safe and secure; and

·         to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

·         Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of Your Information

We may share your personal information with our partner (Ticketmaster UK Limited) and any members of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may share your information with selected third parties including:

·         Partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

·         Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.

·         Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

·         In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

·         If we or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

·         If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any of our terms and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data

Information that we process about you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

The transmission of information via the internet is not completely secure. Although we take steps to protect your information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes.

You have the right to request a copy of certain information that we hold about you. Any such request may be subject to a fee of £10 to meet our administrative costs in providing you with details of the information we hold about you.

Our site may, from time to time, contain links to and from third party websites. We do not control these websites and they have their own privacy policies. Please check these policies before you submit any of your information to these websites.